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Contact Centre Account Director

Be part of an award-winning business owning the relationship with a leading highly successful global brand within consumer technology.
  • Europe, Home Counties
  • Permanent, Full time
  • 100,000 - 110,000
  • Car, bonus, pension & health
  • Non-food, Sales
  • 1/15781/7

Our client:

  • Extremely successful sales and marketing organisation operating within the consumer goods, retail, FMCG arena
  • Exceptionally people focused with clear strategy for growth
  • Fantastic culture and environment that is always innovating and adapting to the changing market
  • Leadership role managing the relationship with a key global consumer technology customer and ensuring fantastic execution delivered by the contact centre team.
  • The client is based in the UK and the contact centre and leadership team are based in Barcelona therefore role is split between both locations

 

The role:

  • Key leadership role as Contact Centre Account Director focused on managing the relationship with a well-known global consumer technology brand to develop and deliver the strategy for the contact centre team that will deliver the targeted KPI’s and grow revenue.
  • You will support and develop a team of 9+ managers that deliver the customer contact strategy that will achieve high levels of customer service, brand awareness objectives and additional sales and profit targets.
  • As Contact Centre Account Director you will build relationships internally within the client brand to influence strategy, to feedback on campaigns essentially becoming a trusted advisor. Working cross functionally at a senior level within these clients you will ensure that all opportunities are identified and maximised. You will innovate and develop new propositions and solutions that meet the challenges and opportunities faced by the client.

 

Ideal candidate:

  • You will be currently working within a commercial client management role within a contact centre organization and will have a proven track record of successfully managing a strategic relationship with a client and a cross functional internal team that will deliver the customer strategy
  • For the Contact Centre Account Director Consumer Technology role it is essential that you have excellent communication skills and can inspire teams to deliver targeted sales and objectives
  • You will be highly personable, credible and flexible and be able to engage internal and external stakeholders
  • As an individual the Contact Centre Account Director Consumer Technology will be a self-starter, with the tenacity and drive to deliver results. You will possess gravitas and excellent influencing skills and ensure the customer is at the centre of all decision making and will possess excellent customer facing skills.
  • This role reports to the Managing Director and is a key leadership role within the business, if you have ambition to succeed and progress then please apply for this role

 

Benefits & details:

  • Excellent package including circa €120k base salary, company car, bonus and benefits
  • Role is split between home counties and Barcelona depending on business requirements. Can live in either location and all travel etc expensed
  • Fantastic welcoming culture with focus on personal development
  • Growing organisation with future opportunities

 

Please send your CV using the form on this page, quoting reference 1/15781/7. Confidentiality assured.

 

Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days unfortunately the relevant consultant has decided not to progress with your application. For alternative opportunities please search our vacancies on our website.

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Gabby Rosenberg
Director - Retail, eCommerce & Hospitality
If you feel you have the right experience for this role, speak to Gabby Rosenberg or use the form to apply below.

Apply Now

Gabby Rosenberg
Director - Retail, eCommerce & Hospitality
If you feel you have the right experience for this role, speak to Gabby Rosenberg or use the form to apply below.

Apply Now

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