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Senior Product Manager – Global Online Retailer

Improve the customer journey for this rapidly growing online retailer.
  • Home Counties, London
  • Permanent, Full time
  • 60,000 - 70,000 plus great benefits
  • eCommerce, Digital, Marketing
  • 11/15675/7

Our client:

  • The UK’s leading leisure provider
  • Their industry-leading products deliver happiness to their customers, suppliers, staff and retail partners


The Senior Product Manager role:

  • This Senior Product Manager role sits within the Product team, a new team created to help drive the business forward.
  • Line Management of 1 direct report, this may possibly increase as the team develops.
  • You will be responsible for the roadmap for a specific phase of the customer journey (Booking) including the end-to-product lifecycle from inception to delivery and ongoing measurement and optimisation
  • Apply your data-driven approach to define, prioritise and validate the roadmap and backlog for your product area, using multiple data sources and customer insight (qualitative and quantitative)
  • Take ownership of individual product area and full responsibility for leading development
  • Assist in establishment of the product team as subject matter experts, building trust and value within the business
  • Work with other departments (Digital Marketing & Acquisition, Buying, CRM, Finance, Customer Service) to identify customer pain points and to develop possible solutions
  • The nature of the role means it varies from supporting live issues on current technologies, to developing roadmaps and building out new Product lines


Ideal Senior Product Manager candidate:

  • Can you build a product, not just optimize?
  • Proven commercial experience in a similar role for an eCommerce-based business / transactional website, ideally from the Travel/Hotel booking sector
  • The successful Senior Product Manager will be well organised, pragmatic, a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team
  • Willingness to roll up your sleeves and get things done, no matter what the obstacles
  • Creative, problem-solver
  • A drive to collaborate – bring together their different viewpoints into a cohesive vision for the product across technology, commercial & marketing.
  • Minimum of 5 years online Product Management experience
  • Able to demonstrate exposure to and experience of leading key strategic initiatives
  • Exceptional web analytics and data knowledge, with the ability to use data to derive insight
  • Have experience in online or mobile product management, partnering with engineers and designers, and leading product prioritisation and delivery of user-facing functionality
  • High attention to detail and won’t compromise on precise and effective user-centric design to solve customer problems
  • Are comfortable challenging (or being challenged) on a numerical basis to ensure all decisions are defensible
  • Have a proven track record for leading through influence, guiding multiple teams with your product vision, and generating excitement for your work
  • Experience of 3rd party integration / APIs
  • Experience with user research and discovery techniques
  • Experience of business benefits/success metrics and OKRs


Please send your CV using the form on this page, quoting reference 11/15675/7 Confidentiality assured.


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Lauren Milner
Senior Consultant - eCommerce
If you feel you have the right experience for this role, speak to Lauren Milner or use the form to apply below.

Apply Now

Lauren Milner
Senior Consultant - eCommerce
If you feel you have the right experience for this role, speak to Lauren Milner or use the form to apply below.

Apply Now